1	The effects of the Internet on the Motion Picture Theatre Industry
2	Theatre Management Improvements to employee communications Faster, easier vendor relations Inter-office communications enhanced Customer relations made more accessible
3	Employee training - Feedback on the movie-going experience EnjoytheShow.com, is a vehicle for movie viewers to provide feedback to theaters regarding the quality of their experience. It is similar to “mystery shoppers” reporting on the service they have received at stores but geared to the service customers get at the theater. The report can be submitted online.
4	Administrative work
5	Movie Delivery Past – new films only at the theater or on tv (network or cable) Now – at theater and on tv, also download online (movielink.com), order DVD’s for home delivery rental online (Netflix.com, Blockbuster.com). desk
6	Customer Service Ticket sales online Theatre websites give clear information to customers Online film availability and reviews Phone, address, and listing of theaters Past – Phone book Now – above and website of theater and online theater listings such as yellowpages.com
7	Purchasing a movie ticket
8	Benefits of Internet ticket sales Now – also buy online using Fandango, MovieTicket.com, Moviefone.com, etc. (but there is a surcharge) Don’t have to carry a lot of cash and can buy them weeks in advance. No waiting in line.
9	"Showing Movie Previews"
10	Website example
11	References Denby, David. “Big Pictures; Hollywood looks for a future.” The New Yorker. 8 January 2007: 54-64. <http://0-web.lexis-nexis.com.library.sjeccd.org/universe/document?>. Haines, Richard W. The Movie Going Experience, 1968-2001. Jefferson: McFarland and Company, 2003. Tillmany, Jack and Jennifer Dowling. Theatres of Oakland. Charleston: Arcadia Publishing, 2006.