Virtual Help Desk (Application Assistance)

When You Should Contact Cal State Apply & UC Application Support?

Technical issues with the application (CSU & UC)

Recommender Portal assistance (only for CSU)

Issues with submitting your application (CSU & UC)

Fee waiver eligibility (CSU & UC)

Navigating through the applicant portal (CSU & UC)

Check status of letters of recommendation (only for CSU)

Password reset requests (CSU & UC)

When You Should Contact University Campus Directly 

Admission requirements and policies

Deadline requirements


Supplemental materials

Requirements regarding the identity of recommenders

Status of your application after it is complete

Admission decisions and interview questions

Content and duration of a particular school's program

Updates or changes to your application after submission

Additional information you'd like to include with your application

A Note About Etiquette

Help Desk expects all applicants to exhibit professionalism when contacting customer service. Applicants must identify themselves properly and honestly, as information cannot be provided to parents, spouses, family members, or friends. Misrepresentation of identity and/or dishonest or offensive communication is not allowed. 

CSU Virtual Application Help-Desk

Email support is available 24 hours a day. 

For faster service, contact Live Chat feature in the application. Alternatively, contact at 857-304-2087 or 

Typically provide responses to emails within two business days; 

Have your CAS ID number (located under your name in the upper-right corner of the application) when contacting Cal State Apply via phone or email. 

UC Virtual Application Help-Desk



(800) 207-1710 (within the U.S.)
(925) 298-6856 (outside the U.S.)


Monday-Friday: 10 a.m. - 6 p.m. PST
Saturday & Sunday: Closed

Seasonal Hours 

November & December:

Nov. 1-22: Monday-Friday 8 a.m. - 10 p.m. PST
Nov. 23-25: 8 a.m. - 11 p.m. PST
Nov. 27: 8 a.m. - 11 p.m. PST 
Nov. 28-30: 8 a.m. - midnight PST
Dec. 1: 8 a.m. - 10 p.m. PST

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